Complete Application Support
Our team follows an agile approach when it comes to development as well as support.
Our motto is to be the "Offshore Development Partner" that our clients can rely on at any given moment in time. Our team follows an agile approach when it comes to development as well as support. With agile, we can adapt to the customer requirements and timeline while keeping the costs low. This approach is discussed in detail below.
Agile Support Model
Our agile support model is designed to stay abreast of the client's changing needs and priorities. We provide our clients access to our ticketing system so that they can quickly inform us of the latest issues. The issues are split into 3 categories:
- Low – These are tickets that have the lowest priority and can be worked on once other high priority tickets are completed.
- Medium – These are normal tickets that need to be completed within the monthly retainer.
- High – These are critical tickets that need immediate attention. These are usually created when services are down and effect the business. These are resolved within 24 hours.
Apart from that, we have a dedicated product owner for each client. The product owner has weekly meetings with the client to understand the current tickets and priorities. The product owner then relays this information to the development team and ensures that all tickets are being completed on time.